Cancellation and Refund Policy for Masihi Store

Cancellation Policy

1.   Order Cancellation

• Customers may cancel their orders within 24 hours of placing them without any penalty. If the cancellation request is made after 24 hours or if the product has already been dispatched, we will not be able to accommodate the cancellation.

2.   How to Cancel

• To initiate a cancellation, please contact us at mssjanpath@gmail.com with your order number. Cancellations will be confirmed via email, and you will be provided with a cancellation number for your records.

Refund Policy

1.   Eligibility for Refund

• Refunds are only offered if the product is defective, arrives damaged, or if an incorrect item was delivered. To be eligible for a refund, you must contact us within 7 days of receipt.

2.   Process for Requesting a Refund

• To request a refund, customers should contact mssjanpath@gmail.com with the order number, details of the issue, and any relevant photographs as proof.

3.   Refund Process

• Upon receiving your refund request and confirming that it meets our criteria, we will inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.

Late or Missing Refunds

• If you have not received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all this and still have not received your refund, please contact us at mssjanpath@gmail.com.

Shipping and Delivery Policy for Masihi Store

Shipping Policy

1.   Processing Time

• Orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays.

2.   Shipping Rates & Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.

Delivery Policy

1.   Shipment Confirmation & Order Tracking

• You will receive a Shipment Confirmation email once your order has been shipped containing your tracking number(s). The tracking number will be active within 24 hours.

2.   Customs, Duties, and Taxes

• Masihi Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

3.   Damages

• Masihi Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Masihi Store Address for Returns:

• 70 Janpath, New Delhi - 110001, India.