Effective Date: July 1, 2026
1. Introduction
Welcome to Masihi Store (“Masihi Store”, “we”, “our”, or “us”).
Masihi Store is the official online bookstore and e-commerce platform owned, operated, and maintained by Masihi Sahitya Sanstha, a registered charitable and religious organization established in India.
This Privacy Policy explains how Masihi Sahitya Sanstha, through Masihi Store, collects, uses, stores, processes, shares, and protects your personal information when you visit or use our website, mobile applications (if any), customer support services, social media pages, or any other services offered under the Masihi Store brand.
Your privacy is important to us. We are committed to protecting your personal information and handling it responsibly, transparently, and in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (India) and other applicable legal requirements.
By accessing or using Masihi Store, creating an account, placing an order, or otherwise interacting with our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
2. About Masihi Store
Masihi Store is the official e-commerce platform of Masihi Sahitya Sanstha, established to make Christian books, Holy Bibles, literature, educational resources, digital publications, gifts, church supplies, and other faith-based products available to individuals, churches, ministries, educational institutions, and organizations.
Unless the context otherwise requires, references to “Masihi Store“, “we“, “our“, or “us” in this Privacy Policy refer to Masihi Sahitya Sanstha acting through its Masihi Store operations.
3. Contact Information
For any questions regarding this Privacy Policy or your personal information, you may contact us at:
Masihi Sahitya Sanstha
(Owner and Operator of Masihi Store)
Registered Office
42, Khan Market
New Delhi – 110003
India
Operational Office
C-56/1, Okhla Industrial Area, Phase II
New Delhi – 110020
India
Email: [email protected]
Customer Support: [email protected]
Website: https://masihistore.in
4. Data Controller
For the purposes of applicable data protection and privacy laws, including the Digital Personal Data Protection Act, 2023 (India), Masihi Sahitya Sanstha is the organization responsible for determining the purposes and means of processing personal information collected through Masihi Store (“Data Controller”), in accordance with applicable laws.
If you have any questions regarding this Privacy Policy or the handling of your personal information, you may contact us using the details provided above.
5. Scope of this Privacy Policy
This Privacy Policy applies to personal information collected through:
- The Masihi Store website
- Customer accounts
- Online purchases and order processing
- Customer support interactions
- Email communications
- Telephone communications
- WhatsApp or other messaging services operated by Masihi Store
- Promotional campaigns and newsletters
- Social media pages managed by Masihi Store
- Online forms
- Surveys and feedback forms
- Digital products and downloads
- Any future mobile applications or online services operated under the Masihi Store brand
This Privacy Policy does not apply to third-party websites, services, or applications that may be linked from our website. Such services operate under their own privacy policies, and we encourage you to review them before providing any personal information.
6. Information We Collect
We collect information that you voluntarily provide as well as information collected automatically.
Personal Information
Depending on your interaction with us, we may collect:
- Full Name
- Email Address
- Mobile Number
- Shipping Address
- Billing Address
- Company or Organization Name
- GST Number (where applicable)
- Order History
- Payment Information
- Communication Preferences
- Account Login Credentials
- Product Reviews
- Wishlist
- Shopping Cart
- Customer Support Messages
Payment Information
Payment transactions are processed by trusted third-party payment service providers. We do not receive or store your complete debit card, credit card, UPI PIN, CVV, net banking credentials, or other sensitive payment authentication information.
Payments are securely processed through trusted third-party payment gateways.
Automatically Collected Information
When you browse our website, we may automatically collect:
- IP Address
- Browser Type
- Operating System
- Device Information
- Screen Resolution
- Language Settings
- Time Zone
- Pages Visited
- Products Viewed
- Search Queries
- Referral URLs
- Cookies
- Session Information
- Error Logs
- Website Usage Statistics
Cookies
Cookies help us:
- Keep you logged in
- Remember your preferences
- Maintain shopping carts
- Improve website speed
- Measure website traffic
- Detect fraud
- Personalize recommendations
You may disable cookies through your browser settings, although some features may stop functioning properly. For more information regarding our use of cookies and similar technologies, please refer to our Cookie Policy, where applicable.
7. Why We Collect Information
We collect personal information only when reasonably necessary.
Purposes include:
- Processing orders
- Delivering products
- Managing accounts
- Customer support
- Refund processing
- Warranty claims
- Fraud prevention
- Security monitoring
- Tax compliance
- Legal compliance
- Improving website functionality
- Analytics
- Marketing communications (only where permitted)
- Personalized product recommendations based on your browsing or purchase history (where permitted).
- Internal reporting
8. Legal Basis for Processing
Where applicable, we process information based on:
- Your consent
- Contractual necessity
- Compliance with legal obligations
- Legitimate business interests
- Protection against fraud and misuse
9. Account Registration
When creating an account, you may be asked to provide:
- Name
- Phone Number
- Password
You are responsible for maintaining the confidentiality of your login credentials.
10. Order Processing
To complete your purchases, we may collect:
- Delivery Address
- Billing Address
- Contact Number
- Product Selection
- Order Notes
- Shipping Preferences
11. Communications
We may contact you regarding:
- Order confirmation
- Shipping updates
- Delivery notifications
- Payment confirmations
- Customer support
- Product recalls
- Security alerts
- Important account notices
These communications are considered necessary for providing our services.
12. Promotional Communications
With your permission, we may send:
- Newsletters
- New arrivals
- Promotional offers
- Discount coupons
- Festival offers
- Ministry updates
- Product recommendations
You may unsubscribe at any time.
13. Reviews and Public Content
If you post reviews or comments:
- They may become publicly visible.
- Avoid posting sensitive personal information.
- We reserve the right to moderate or remove inappropriate content.
14. Sharing Your Information
We do not sell your personal information.
We may share information only with trusted service providers, including:
- Payment processors
- Courier partners
- Shipping companies
- SMS providers
- Email providers
- Website hosting providers
- Cloud service providers
- Customer support platforms
- Analytics providers
- Professional advisers (including auditors, accountants, and legal advisers)
- Technology and IT service providers
- Government authorities where legally required
Each service provider receives only the information necessary to perform their services.
15. International Data Transfers
Your information may be processed or stored on servers located outside your state or country if our service providers operate internationally.
Where applicable, we take reasonable steps to ensure appropriate safeguards for such transfers.
16. Data Security
We employ commercially reasonable security measures including:
- SSL encryption
- HTTPS
- Firewalls
- Secure server infrastructure
- Access controls
- Password protection
- Regular software updates
- Security monitoring
- Malware protection
- Backup systems
However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
While we strive to use commercially acceptable means to protect your personal information, no electronic storage or method of transmission over the Internet is completely secure. Accordingly, we cannot guarantee absolute security.
17. Data Retention
We retain information only as long as necessary for:
- Order fulfillment
- Customer support
- Accounting
- Tax records
- Legal obligations
- Fraud prevention
- Business operations
When no longer required, data is securely deleted or anonymized where practicable. Retention periods may vary depending on the nature of the information, applicable legal requirements, contractual obligations, and legitimate business needs.
18. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Update your details
- Delete your account
- Request deletion of personal data
- Withdraw consent
- Object to certain processing
- Request correction or completion of inaccurate information
- Nominate another person to exercise your rights in accordance with applicable law (where applicable)
- Request data portability where applicable
- Lodge complaints with appropriate authorities
19. Children’s Privacy
Our services are not intended for children under the age required by applicable law to independently provide consent.
If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to remove such information.
20. Third-Party Services
Our website may contain links to third-party websites, including:
- Payment gateways
- Courier tracking
- Social media
- External publishers
- Ministry websites
We are not responsible for the privacy practices of third-party websites.
21. Analytics
We may use analytics tools to understand:
- Website traffic
- User behavior
- Popular products
- Device types
- Geographic regions
- Marketing effectiveness
Analytics data is generally aggregated and used to improve our services.
22. Fraud Prevention
We may monitor transactions for:
- Fraud
- Abuse
- Unauthorized access
- Payment disputes
- Suspicious activities
Accounts involved in fraudulent activity may be suspended or terminated.
23. Compliance with Laws
We may disclose information when required by:
- Courts
- Government authorities
- Law enforcement agencies
- Tax authorities
- Regulatory bodies
24. Business Transfers
As Masihi Store continues to grow, its ownership, operations, or organizational structure may change over time. In the event of a merger, acquisition, reorganization, restructuring, transfer of operations, or any similar transaction involving Masihi Sahitya Sanstha or Masihi Store, your personal information may be transferred to the successor or continuing entity as part of that transaction.
Any such transfer will be subject to appropriate safeguards and applicable laws, and the successor entity will be required to handle your personal information in a manner consistent with this Privacy Policy or as otherwise required by law.
Where required by law, we will notify affected users of any material changes to the handling of their personal information.
25. Data Accuracy
You are responsible for ensuring that the information you provide is accurate and kept up to date.
26. Password Security
You should:
- Choose a strong password.
- Keep your password confidential.
- Avoid sharing your account with others.
- Notify us immediately if you suspect unauthorized access.
27. Cookies Policy
We may use:
- Essential Cookies
- Functional Cookies
- Preference Cookies
- Analytics Cookies
- Performance Cookies
- Security Cookies
Where required by law, you will be given options to manage your cookie preferences.
28. Do Not Track
Our website may not respond to all browser “Do Not Track” signals due to the lack of a uniform industry standard.
29. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When material changes are made:
- The updated version will be posted on this page.
- The “Effective Date” will be revised.
- Significant changes may also be communicated through email or website notices where appropriate.
Data Breach Notification
If we become aware of a personal data breach that is likely to affect your rights or as otherwise required under applicable law, we will take appropriate steps, including notifying affected individuals and competent authorities where legally required.
30. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising from or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, India, unless otherwise required by applicable law.
